Frequently Asked Questions
Everything you need to know about shopping with Marie Claire Shoes.
How do I determine my correct shoe size?
We provide a comprehensive size guide on each product page that compares international sizing (EU, UK, US). If you are between sizes, we generally recommend sizing up for closed-toe styles and consulting the specific fit notes in the product description.
What is your return policy for online orders?
We offer a 30-day return window for all unworn footwear in its original packaging. Please ensure the soles are unmarked by trying them on a carpeted surface. Return shipping labels can be generated through our online returns portal.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days, while express shipping arrives within 1-2 business days. You will receive a tracking number via email as soon as your order leaves our warehouse.
Do you offer international shipping?
Yes, Marie Claire Shoes ships to over 50 countries worldwide. International shipping rates and delivery timelines are calculated at checkout based on your specific location and local customs regulations.
What materials are used in Marie Claire footwear?
We pride ourselves on using premium materials, including high-grade Italian leathers, sustainable suedes, and cushioned memory foam insoles to ensure both luxury and long-lasting comfort.
How should I care for my leather shoes?
To maintain the longevity of your shoes, we recommend using a weather-protectant spray before the first wear. Clean leather with a soft, damp cloth and use specialized leather conditioner to prevent drying or cracking over time.